1. Introduction

At CelpipUni, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered preparation platform.

2. Information we collect

We collect information that you provide directly to us, including:

Account information: Name, email address, and password when you register.
Practice data: Audio recordings from speaking modules, text responses from writing modules, and multiple-choice selections from reading/listening modules.
Payment information: We use Stripe to process payments. We do not directly store your credit card details on our servers.
Usage data: Information about how you navigate and interact with our Platform, including browser type, IP address, and device information.

3. How we use your information

We use the collected information for the following purposes:

To provide, maintain, and improve our services.
To process your mock test responses using our AI models to generate scores and feedback.
To manage your account and provide customer support.
To send administrative emails, such as password resets or billing notices.
To analyze usage patterns and optimize our platform's performance.

4. AI model usage & audio processing

When you submit audio or writing responses for evaluation, that data is processed via secure API calls to our evaluation models. Your submissions are used strictly for scoring and generating feedback for your account. We do not sell your personal recordings to third parties.

5. Data security

We implement industry-standard security measures, including SSL encryption and secure cloud database architecture (Supabase), to protect your personal information against unauthorized access, alteration, or disclosure.

6. Your rights

Depending on your location, you may have rights under applicable privacy laws, including the right to access, correct, or delete your personal data. You can manage your account information in your Profile Settings or contact us to request data deletion.

7. Contact us

If you have any questions or concerns about this Privacy Policy, please contact our support team through the Support page.

Privacy policy