Frequently asked questions.

We use state-of-the-art AI models specifically prompted with official CELPIP grading rubrics (Content/Coherence, Vocabulary, Readability/Listenability, and Task Fulfillment). The AI analyzes your audio responses and written texts within seconds to provide an estimated CLB score along with actionable feedback.

Yes, our AI provides highly consistent and objective evaluations that closely mirror human examiner criteria. While official results can only be provided by Paragon Testing Enterprises, our system offers a reliable benchmark and highlights your specific areas for improvement.

Absolutely. As soon as you finish a mock test or practice scenario, our AI processes your responses. You'll receive your estimated scores and detailed, sentence-by-sentence feedback instantly.

The Premium plan unlocks unlimited access to all full-length mock tests, premium practice modules, unrestricted AI evaluations, detailed historical trend analytics, and priority feature access. Free users are limited to specific free mock tests and basic practice sets.

Yes, you can cancel your Premium subscription at any time directly from your account settings. Once canceled, you will not be billed again, and you will retain Premium access until the end of your current billing cycle.

Due to the digital nature of our practice materials and the heavy computational costs of AI evaluations, we do not offer standard refunds. However, we encourage you to try our free mock tests to ensure the platform meets your needs before upgrading.

While our platform is mobile-responsive and you can certainly review results or read guides on your phone, we highly recommend using a desktop or laptop for taking mock tests. The real CELPIP exam is computer-based, and practicing on a similar device is crucial for realistic preparation.

Any standard built-in laptop microphone or headset will work. However, for the most accurate AI evaluation, we recommend using a headset with a dedicated microphone to minimize background noise and ensure clear audio capture.

You can change your password at any time from your Profile Settings. If you are logged out and forgot your password, you can use the 'Forgot Password' link on the login page to receive a secure reset link via email.