Situation
As the manager of a pet-friendly cafe, you are witnessing a regular customer repeatedly tugging aggressively on their dog's leash and speaking harshly to it, causing the dog to whimper. This behavior is clearly upsetting other customers, who are starting to give disapproving looks and whisper, creating a tense atmosphere in your establishment.
Choose the best option to deal with this situation. Explain your choice and why you did not choose the other options.
Choose one option: