Subject: Tour Booking Inquiry - Local Sightseeing
From: Sarah Chen sarah.chen@email.com
To: Info@CityTours.com
Date: October 26, 2023
Dear CityTours Team,
My family and I are planning a trip to your beautiful city next month, and we're very interested in booking one of your local sightseeing tours. We'll be visiting from November 15th to November 22nd. We are a group of four adults – my husband, myself, and our two adult children (ages 20 and 23).
We've looked at your website and are particularly drawn to two options: the "Historic Downtown Walking Tour" and the "Coastal Scenic Drive." We're trying to decide between them or if it's possible to combine elements of both. The Historic Downtown tour mentions a visit to the Old Market Square and the Maritime Museum, which sounds fascinating. The Coastal Scenic Drive, with its promise of breathtaking ocean views and a stop at the famous Lighthouse Point, also greatly appeals to us.
Could you please provide us with the availability for either or both of these tours during our travel dates? Specifically, we'd prefer a morning tour if possible, around 9:00 AM or 10:00 AM. We are quite flexible on the exact date within our visit window, but would ideally like to schedule it between November 16th and November 20th to avoid our arrival and departure days.
Also, could you clarify the pricing structure? Your website indicates a standard adult fare, but are there any group discounts available for four adults? We're also curious about what's included in the price – for example, entrance fees to the Maritime Museum or any refreshments during the Coastal Scenic Drive. Finally, what is your cancellation policy, particularly regarding bad weather?
Thank you for your time and assistance. We look forward to hearing from you soon.
Sincerely,
Sarah Chen
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Subject: Re: Tour Booking Inquiry - Local Sightseeing
From: Info@CityTours.com
To: Sarah Chen sarah.chen@email.com
Date: October 27, 2023
Dear Sarah Chen,
Thank you for your inquiry regarding our local sightseeing tours. We're delighted to hear you're considering CityTours for your visit between November 15th and 22nd.
For your group of four adults, we can confirm that both the Historic Downtown Walking Tour and the Coastal Scenic Drive are available on several mornings during your preferred window. Specifically, we have openings on the mornings of November 16th, 18th, and 20th. You can choose either the 9:00 AM or 10:00 AM start time on these dates.
Regarding pricing, a standard adult fare is $65 per person. For groups of four or more, we offer a 10% discount, making your total for four adults $234 instead of $260. The Historic Downtown Walking Tour price entrance to the Maritime Museum. The Coastal Scenic Drive light refreshments at Lighthouse Point.
Our cancellation policy allows for a full refund if you cancel at least 48 hours in advance. In the event of severe bad weather that forces us to cancel a tour, you will be to reschedule or receive a full refund. We will notify you at least two hours prior to the tour if a weather-related cancellation is necessary.
To proceed with a booking, please with your preferred tour, date, and time, and we will send you a secure payment link. We also offer a option if you wish to enjoy both tours on separate days, with the group discount still applicable. We recommend booking soon to your desired slot.
We look forward to helping you plan an unforgettable experience!
Sincerely,
The CityTours Team