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Tip: Speaking Task 5: pick one option and stay with it. Comparing both is fine, switching sides isn't.
Tip: Speaking Task 5: pick one option and stay with it. Comparing both is fine, switching sides isn't.
Essential vocabulary for formal and informal emails, including words for complaining, requesting, apologizing, and thanking.
/rɪˈɡɑːrdɪŋ/
With respect to; concerning.
The absolute best formal way to start an email stating your purpose.
/kənˈsɜːrnɪŋ/
On the subject of or in connection with; about.
A formal alternative to 'about'.
/pərˈteɪnɪŋ/
Be appropriate, related, or applicable.
Use 'pertaining to' instead of 'related to' in formal emails.
/ɪnˈkwaɪər/
Ask for information from someone.
The formal replacement for 'ask'.
/rɪˈkwɛst/
Politely or formally ask for.
The formal replacement for 'ask for' or 'want'.
/səˈlɪsɪt/
Ask for or try to obtain (something) from someone.
Use when formally asking for opinions, feedback, or donations.
/ɪkˈsprɛs/
Convey (a thought or feeling) in words or by gestures and conduct.
Use to state your feelings formally in writing.
/kənˈveɪ/
Make (an idea, impression, or feeling) known or understandable to someone.
Replaces 'tell them' or 'give them the message'.
/ˈnoʊtɪfaɪ/
Inform (someone) of something, typically in a formal or official manner.
The formal replacement for 'tell' or 'let you know'.
/ɪnˈfɔːrm/
Give (someone) facts or information; tell.
Another excellent replacement for 'tell'.
/əˈpraɪz/
Inform or tell (someone).
A high-level formal word for 'keep me updated'.
/ˈʌpdeɪt/
Make (someone) aware of the most recent facts or events.
Use to share new information about an ongoing situation.
/ˌdɪsˌsætɪsˈfækʃən/
Lack of satisfaction.
The best formal noun for a complaint email. Replaces 'I am unhappy'.
/dɪsˈplɛʒər/
A feeling of annoyance or disapproval.
A strong, formal way to say you are angry or annoyed.
/ˌdɪsəˈpɔɪntmənt/
Sadness or displeasure caused by the nonfulfillment of one's hopes or expectations.
Use when an experience did not meet your expectations.
/frʌˈstreɪʃən/
The feeling of being upset or annoyed, especially because of inability to change or achieve something.
Use to describe the feeling of dealing with bad service.
/ˌɪnkənˈviːniəns/
Trouble or difficulty caused to one's personal requirements or comfort.
The standard formal word for 'trouble' or 'annoyance'.
/ˈhɑːrdʃɪp/
Severe suffering or privation.
Use for serious complaints where someone actually suffered.
/ˈnjuːsns/
A person, thing, or circumstance causing inconvenience or annoyance.
Replaces 'an annoying thing'.
/əˈpɒlədʒaɪz/
Express regret for something that one has done wrong.
The formal replacement for 'say sorry'.